Everything You Need to Know About The UAE Pass

The Complete Guide To The UAE Pass

UAE has introduced a UAE Pass, through which residents can access government services. Previously, the UAE SmartPass was in use which expired in December 2020. The UAE Pass creates an official online system which will create a national digital identity for every resident. Through a single application, residents can utilize both federal and local government services. This Pass removes the complications that arise from using multiple usernames and passwords. Apart from this, there are a few important points to note about the UAE Pass. Read on to learn more about the UAE Pass registration and its importance.

A UAE Pass: What Is It?

A UAE Pass What Is It

Smart Dubai, the Abu Dhabi Digital Authority and the Telecommunications Regulatory Authority together launched the UAE Pass. It was launched in 2018 and was considered to be the first ‘National Digital Identity’ tool for the remote identification of a person. This UAE Pass is a part of UAE’s long-term development strategies where they plan to create a sustainable environment. The UAE Pass can be used by every resident to access over 5000 government e-services using a single-user account.

Previously, the Dubai Smart Government and the Emirates Identity Authority had launched the Dubai ID. On the other hand, SmartPass was also introduced in Abu Dhabi and the northern Emirates. Together these systems were used to access government services like paying utility bills and filling up residence visa applications. The UAE Pass has replaced these previously-used systems like SmartPass and DubaiID to create a better user experience. 

What All Can I Do With a UAE Pass?

Using a UAE Pass, you can avail of over 5,000 government e-services, including: 

    • Verify a signed document
    • Digitally sign a document
    • Prove or authenticate your identity
    • Request for an official document

The pass acts as a unified digital identity, so you don’t have to come up with multiple usernames and passwords for different government authentication processes. The UAE Pass is free of charge and can be downloaded for free. 

In terms of security, the UAE Pass is a completely secure and protected system. The system uses an SHA-256 hashing algorithm that has a one-way cryptographic function. The text can be decrypted back to its original form, which ensures digital identity protection. This algorithm was created by the National Security Agency in the United States. 

Difference Between UAE Pass From DubaiID and Smartpass

The Dubai Smart Government and the Emirates Identity Authority introduced the DubaiID exclusively for its Dubai residents. Using this system, the residents of Dubai had access to all the e-services provided by the government. Similarly, the residents of the capital city and the Northern Emirates had access to various online government services using the UAE Smart Pass. This allowed the users to update their profile, request a reset of the pin number and access the list of transactions. 

UAE Pass is a joint initiative by Smart Dubai, Telecommunications Regulatory Authority and the Abu Dhabi Digital Authority. It acts as a unified login system for all government services across the country. The electronic signature can be used for transactions and documentation across all Emirates. 

If you have a Dubai ID, it should be converted into a UAE Pass. The Smart Pass could be used till December 31, 2020, after which it was mandatory to upgrade the Smart Pass to the UAE Pass.

What is the Process of Registering for the UAE Pass

What is the Process of Registering for the UAE Pass 

The process for the UAE Pass registration includes two phases Online UAE pass registration and physical verification. below mentioned is a step-by-step guide to help you complete the UAE pass registration smoothly and easily:

      • Install the UAE Pass Application on your mobile phone. 
      • Initiate the verification process using scans of your original Emirates ID. 
      • Verify the number and set up a PIN number. Make sure to not share this pin with anyone. 
      • Visit a UAE Pass Kiosk near you to complete the physical verification. 
      • Insert your Emirates ID into the self-service machine and follow the instructions provided on the screen. 
      • Obtain the UAE Pass login information after a fingerprint scan. 

These steps will ensure your UAE pass registration.

Service Providers For UAE Pass

Service Providers For UAE Pass 

The application process of the UAE Pass guarantees hassle-free access from around 80 private and public entities. Some of the service providers are mentioned below: 

    • General Authority of Islamic Affairs and Endowments
    • Emirates Development Bank
    • Emirates Post Group
    • Emirates Authority for Standardization and Metrology
    • Etisalat
    • Federal Customs Authority
    • Federal Electricity & Water Authority
    • General Pension and Social Security Authority
    • Federal Authority For Identity And Citizenship
    • Ministry of Education
    • Ministry of Human Resources & Emiratisation
    • Ministry Of Climate Change and Environment
    • Ministry of Health and Prevention
    • Ministry of Interior
    • Department of Economic Development (DED)
    • Dubai Electricity and Water Authority (DEWA)
    • Dubai Health Authority (DHA)
    • Dubai Land Department (DLD)
    • Dubai Municipality
    • Dubai Police
    • Smart Dubai
    • Roads and Transport Authority (RTA)
    • Sharjah Airport International Free Zone
    • Sharjah Municipality
    • Social Services Department
    • Ajman Department of Municipality & Planning
    • Ajman Police General Headquarters
    • Department of Tourism Development
    • Ras Al Khaimah Police GHQ
    • Umm Al Quwain Smart Government Department
    • Fujairah Port
    • Fujairah Police
    • Abu Dhabi Digital Authority (TAMM)

Location in Dubai and Other Emirates for UAE Pass Kiosk 

In order to complete the physical verification process for the UAE Pass, you will need to visit a Kiosk. There are multiple locations across the UAE where you can find a UAE Pass Kiosk location. 

  • UAE Pass Kiosk locations





Smart Dubai Government – Dubai Design District

Al Safeer Center

Tasheel centre Sharjah Samnan

Ajman Department of Economic Development

DEWA Offices

Bateen Mall

Safeer Mall

Ajman Markets & Co-operative Society

Dubai Municipality Offices

Abu Dhabi Cooperative Society

KM Trading Shopping Centre

Safeer Hypermarket

Dubai Economic Department Offices

Deerfields Mall

Nesto Al Wafa General Trading

Palm Centre

Directorate Of Residency And Foreigners Affairs

Abu Dhabi Police, IT and Telecommunication Department

Awqaf – Sahara Centre

  • UAE Pass Kiosk Other Locations





Ras Al Khaimah Department of Economic Development

Carrefour Market

Fujairah Dibba Municipality

Lulu Hypermarket – Al Foah Mall

Safeer Mall

FEWA Offices

Fujairah Municipality

Al Ain Municipality Building

RAK Mall

LuLu Center

FEWA Offices

Department of Transport

Al Aswaq RAK National Markets

LuLu Hypermarket – LuLu Mall

Al Ain Municipality

FEWA Offices


Alam Supermarket

Consolidated Services Under UAE Pass

 ‘The Digital Future’ is an initiative organised by Smart Dubai. It has been developing under the 100-day plan for the ‘Government Development Track’. The initiative aims to increase the rate of adoption of the UAE Pass by the citizens and residents of the UAE. This will help to lay the foundation for a digital and modernised future across all government and private sectors. The UAE Pass policy was adopted by the Strategic Affairs Council on May 1, 2020. 

The UAE Pass was developed with the intention of developing a better government service ecosystem and enhancing the communication process between the local entities, the federal communities and the private sector. Using the UAE Pass will benefit the citizens as they no longer have to physically visit a customer service centre to submit documents and paperwork for the identification process. The pass acts as an identity document which comes with a digital signature. This sort of technology adds a level of trust to government transactions. 

Wrapping Up

The UAE government has officially announced its decision to consider the UAE Pass as the only digital identity of the citizens and residents. With the help of the UAE Pass, the authorities have addressed multiple challenges and brought about solutions to smoothen the process. The absence of a digital signature and the multiple login IDs have been removed to make it easier for citizens to access government services.

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Frequently Asked Question (FAQs)

How can I get my UAE Pass?

UAE Pass is only available to people with Emirates ID. Follow these steps to register for the UAE Pass: Download the UAE Pass application. Verify your Emirates ID by submitting a scanned copy. After the information is verified, set up a pin number. Head to a UAE Pass booth near you for the final verification. Simply insert your Emirates ID into the self-service machine and follow the instructions on the screen. Finally, scan your fingerprint to get your login credentials.

What is UAE Pass for?

It is the first national digital identity and signature solution available across all Emirates that allows users to authenticate using their smartphones. It also offers users a very secure digital signature option to help make the process smoother and faster.

How much does a UAE Pass cost?

The UAE Pass is absolutely free of cost, and the services are free too.

Can I still use my DubaiID/ SmartPass?

After the expiration of the DubaiID/ SmartPass in December 2020, all government services can only be accessed by the UAE Pass.

Can I upgrade my SmartPass to UAE Pass?

UAE Pass can be upgraded by existing SmartPass/DubaiID holders, but then you will only have access to login and digital signatures.

How secure is my digital signature?

The entire UAE Pass system is initiated to create an extremely secure environment with various security measures put in place to protect the individual’s identity and signature.

Is the UAE Pass signature legally valid?

The UAE Pass signature is equal to a written signature and is legally binding.

What are the different UAE Pass service channels?

The UAE Pass will guarantee hassle-free access from multiple entities. Some of these service channels are: U.ae – The official portal of the UAE Government TAMM - Abu Dhabi Government Services Services 1 Centre Digital Dubai Digital Sharjah and more

What is the UAE Pass contact number?

You can contact customer service at 600 561 111, email support@uaepass.ae or file a support ticket online.

Krittika Barua Organized, vocal and everything in between. Krittika is an editor at Square Yards, passionate about weaving words with simplicity. She’s a dog lover obsessed with Microsoft Excel. Donuts cheer her up.
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