Know Dubai Police’s Rules on Issuing Lost Passport Certificate

lost your passport in dubai

Losing your passport in a foreign country is a strenuous experience. In case you lost your passport in Dubai, don’t worry.

We have created a comprehensive guide on what you can do when you lose your passport in Dubai. In this article, we also list the efforts taken by the Dubai police to help you in such times with their smart services. Check this article to know everything that can come in handy in such times of need.

Steps to Follow in Issuing Your Lost Passport in Dubai

Steps to Follow in Issuing Your Lost Passport in Dubai

Here are some steps you should take as soon as possible when you lose your passport in Dubai.

1. Send an online passport loss complaint letter to the police

Let the local authorities know that you have lost your passport and are a foreigner. You can do this on various portals offered by the Dubai police. They will inform the Dubai court and general directorate of residence and foreign affairs about this matter. After this, you will be asked to come to the police station, fill out a form, and prepare documents for the police report.

2. Gather necessary documents

In Dubai, when you lose your passport, you must apply for a ‘lost passport certificate.’ You can apply for the same online on the Dubai police’s online portal. They will issue a lost passport certificate 24 hours after your filing.

You will need the scanned passport copy to apply for this document. If, however, you do not have a soft copy of your passport with you, you will first need to contact your embassy in Dubai, and after receiving a scanned copy from them, you will be able to apply for the lost passport certificate.

3. Take the Police Reports to Court and then to the Public Prosecution Department

Take your documents to the Dubai court, where they will stamp them, and the matter will then move to the public prosecution.

Take the Police Reports to Court and then to the Public Prosecution Department

4. Go to the General Directorate of Residency and Foreign Affairs

Take all the documents from the Dubai court to GDRFA; they will acknowledge the stamps there and check your police report.

5. Go to the Police Station

With all the stamped documents and police reports, go back to the police station, where they will issue a ‘lost passport certificate. This document will be in Arabic.

6. Go to Your Embassy

Take this final certificate to your embassy.

E.g., If you are an Indian, go with your lost passport certificate to the Indian embassy.

Here they will provide you with the guidelines for a new passport. As soon as you follow them, you will be in the process of acquiring your passport.

Where to Apply for the Lost Passport Certificate?

Where to Apply for the Lost Passport Certificate?

If you lose your passport, you can use the below-mentioned portals:

  1. Dubai police app – The app called ‘Dubai police’ is available for Android and iOS
  2. Smart police station
  3. Dubai police website –

How to Use the Online Portal?

Here are the steps you should follow to file for the loss of your passport in Dubai:

  1. Go to
  2. Click on ‘Access service.’
  3. Select the option ‘report for the lost item’
  4. Select the documents in the option and then choose the category of ‘passport’
  5. Type your details
  6. Add your passport number
  7. Type your name as per your passport
  8. Choose the country of issue
  9. Click the passport type that applies to you from ordinary, official, diplomatic, or VIP
  10. Enter your passport expiry date and your date of birth
  11. Upload the passport copy
  12. State the location where your passport was lost
  13. Select the date when your passport was lost
  14. Click on ‘Apply’
  15. Pay for the service using the available modes of payment and wait for the transaction number to be mailed or sent in as an SMS to you.

You will also receive a number in case you need a follow-up. But once you have filed this complaint online, the police department will start the process of issuing the necessary stamps and certificates to you.

Some Necessary Guidelines

Necessary Guidelines If you have lost your passport in Dubai

If you have lost your passport in Dubai, there is a general list of guidelines to be followed by whomever it applies. Your first step should be filing the first incidence report or theft report with the local police officials.

Over and above this, here are some of the things that you should take into consideration:

  • If the lost passport is that of a minor, then their sponsoring parent shall be present with them when filing a report.
  • If the individual who has lost their passport is on family sponsorship, it is mandatory to get a signed copy of the sponsor’s letter and a copy of their passport.
  • If the person is a foreigner coming for employment purposes and is on their employer’s sponsorship, then they shall have to submit a letter in Arabic explaining the loss of their passport. This letter should be written on their employer’s letterhead and shall be submitted to the police department of Dubai. If applicable, the person shall also submit their license and establishment card photocopy.

Wrapping up

Losing your passport can be very stressful, especially in a new country. Don’t panic, as the Dubai police have established guidelines for you to follow. Go through each step and make sure to follow all the procedures diligently.

In no time, your process will be done, and you can go back home. With the correct procedure, you can deal with this little hiccup.

More Useful Articles for You : 

Apply for an Emirates ID Types of Dubai Visa
Retirement Visa in Dubai Dubai Residential Visa

Frequently Asked Questions (FAQs)

How can I get a lost passport certificate in Dubai?

You can get a lost passport certificate in Dubai by uploading a scanned copy of your passport on the Dubai police’s online portal.

What are the documents required if the passport is lost?

If you have lost your passport in Dubai, you need to submit a scanned copy of your passport and the lost passport certification to your embassy.

What happens if I lose my passport in Dubai?

You can follow the guidelines provided on the Dubai police’s online portal, and after submitting the required documents at the embassy, you will receive a new passport.

What is the process if I lose my passport?

If you have lost your passport in Dubai, then you need to contact the nearest police station, file for the loss, and receive a certificate. This is then stamped at the Dubai court and GDRFA, and you can submit this at the embassy for your new passport.

How much does it cost to replace a lost passport in UAE?

As per, for adults requiring 36 pages, the booklet charges are INR 570, and for adults requiring 60 pages, booklet charges are INR 665.

What if I have lost my passport in UAE on a visitor’s visa?

You can apply for a ‘lost passport certificate.’ After receiving the same, you can file for a new passport at your embassy.

Sargam Bhasin
Sargam Bhasin The S in her name stands for short, spirited, sweet and sports. She is someone with a scintillating personality. Strong at playing with words and even stronger while expressing them. As a firm believer in self-reliance she is a blend of sappy, saucy and whole lotta sassy.
Contact Our Experts
Please enter your name
Please enter your valid email
Please enter your mobile number
Please select city for enquiry
Verify your Number
We have sent you sms with 4 digit
verification code (OTP) on
+- Change
Please enter valid otp

Resend otp succefully

Did not receive the code?
Enter Your Mobile Number
Please enter your mobile number
Thank You ! Our expert will contact you soon...

Are you Interested in Buying or Renting a Property?

Explore Different Options to Buy or Rent a property. Embed this widget on right sidebar in detail pages

Try Now
Looking to buy or rent property
Contact Our Real Estate Experts