All About The 24/7 Awareness Service: Dubai Land Department

DLD 24/7 Awareness Service

The DLD 24/7 Awareness Service is a website designed to provide ongoing support and required information to Dubai’s real estate industry stakeholders. This innovative service serves many clients, including property owners, tenants, and investors, providing many materials suited to their needs. Whether it’s understanding tenancy rights, exploring investment opportunities, or obtaining up-to-date rules, the service guarantees that customers have access to relevant, reliable information at all times, allowing them to make informed decisions in the dynamic Dubai property market. 

Let’s learn more about the Dubai Land Department 24/7 Awareness Service, its workings, and its impact on the services.

Know More, Invest Smarter With DLD 24/7 Awareness Service

The Dubai Land Department offers a specialised DLD 24/7 Awareness Service designed as a dynamic online platform to support various participants in Dubai’s real estate sector. This service is integral to DLD’s commitment to enhancing transparency, knowledge, and ease of access to essential information within the real estate market.

  • Re-Shield

This feature is a repository of knowledge, providing detailed guides and answers to frequently asked questions for property owners, tenants, and investors. Whether understanding service charges, rental contracts, or investment opportunities, DLD Re-Shield aims to demystify various aspects of Dubai’s real estate landscape.

    • To access the Re-shield or the Real Estate shield: Click on the portal’s left tab to enter your name, nationality, and owner/tenant/investor status.
    • As a property owner using the DLD 24/7 Awareness Service’s Re-Shield feature, you can access a wealth of resources tailored to your needs. This service provides comprehensive insights into several key areas:
      • General inquiries related to property ownership.
      • Detailed information on service charges associated with property ownership.
      • Guidance and explanations regarding Mollak services.
      • Information about management companies and their roles in property management.
      • Insights into the functions and responsibilities of Owners Committees.
    • If you’re renting a place, the DLD 24/7 Awareness Service is here to help you day and night. They provide useful information, such as what to do if you’re facing eviction, your responsibilities regarding repairs and upkeep, the ins and outs of your lease agreement, tips on dealing with security deposits, and how to figure out if you’re paying the right amount for your rental.
    • If you’re investing your money, this service offers crucial tips on handling escrow accounts and understanding the ins and outs of investing in real estate before it’s even built.
  • Rules And Regulations

This section is valuable for anyone looking to deepen their understanding of Dubai’s legal and regulatory framework for real estate. It offers a comprehensive collection of DLD Rules And Regulations and allows access to Dubai’s jointly-owned property laws.

The list of downloadable documents includes:

    • Anti Money Laundering – AML
    • Emirates Book Valuation Standards
    • Jointly Owned Property in Dubai
    • Leasing Brokerage Agreement
    • License Circulars
    • Real Estate Legislation
    • Survey Guide
    • Tenancy Guide
  • Instagram

Recognising the importance of social media in today’s digital age, DLD extends its awareness service through its active Instagram account. One can find all the required information on the active DLD Instagram Page.

How To Get DLD 24/7 Awareness Service Support?

Get DLD 24/7 Awareness Service Support

Accessing the service is as easy as turning pages. Go to the DLD awareness portal and pick the section you need. Then, simply follow the steps provided. If you’re diving into DLD Re-Shield, you’ll need to share some basic details like your name, where you’re from, and what kind of stakeholder you are to get the tailored information you’re after. DLD’s 24/7 Awareness Service demonstrates the department’s proactive approach to confidently providing stakeholders with the knowledge and resources to navigate the real estate market. This effort demonstrates Dubai’s continuous commitment to creating a transparent, efficient, and user-friendly real estate sector.

  • Property Owners

The 24/7 Awareness Service offers property owners a comprehensive information hub tailored to their needs. This portal covers everything from basic property concerns to fees, Mollak services, management enterprises, and the owners’ committee. If you’re a property owner looking for specific details, head to the DLD awareness portal. There, you’ll find the ‘Re-Shield’ section, where you can enter the relevant information to find what you need.

  • Tenants

If you’re a tenant looking to learn more about eviction rules, maintenance issues, lease agreements, security deposits, or rent costs, visit the service’s ‘Re-Shield’ section. Input some basic details, and you’ll find various resources tailored to help you navigate your specific challenges and rights in Dubai’s property market.

  • Investors

Through the 24/7 Awareness Service, investors have 24/7 access to specialised insights on topics like escrow accounts and investments in properties still in the planning stages. If you’re interested in the Dubai property market, simply visit the ‘Re-Shield’ section and choose the investor option to find tools and tips to help you make savvy investment choices.

Features of DLD 24/7 Awareness Service

The Dubai Land Department’s 24/7 Awareness Service, known as Re-Shield, is a comprehensive platform designed to improve individuals’ real estate understanding by delivering critical information about the sector. In addition to these services, it’s worth noting that the Dubai Land Department is committed to becoming a world leader in real estate investments through its strategic plan for 2023-2026.

The key features of DLD 24/7 are as follows:

  • Easy Access To Information

The 24/7 Awareness Service ensures that users have constant access to vital information regarding the real estate sector. It serves as a guide, offering insights into laws, regulations, requirements, and general information pivotal for understanding Dubai’s real estate landscape.

  • Focus On Laws And Regulations

This service is notable for its emphasis on providing users with in-depth knowledge of the most important legislation and regulations governing the Dubai real estate business. This focus ensures that users are well-informed about the real estate sector’s legal framework, allowing for better decision-making and compliance.

  • Multi-lingual support

While the specific details regarding multi-lingual support were not highlighted in the sources, providing such a feature would align with Dubai’s diverse population and global real estate market appeal. The portal is available in English and Arabic to assist the audience in better understanding the terms and conditions. Multi-lingual support would enable a broader range of users to access and understand the information provided by the service, although further investigation would be needed to confirm this feature.

Discover Who DLD Can Help?

A significant aspect of this service is its emphasis on providing users with in-depth knowledge about the most important laws and regulations governing the real estate sector in Dubai. This focus ensures that users are well-informed about the legal framework within which the real estate sector operates, aiding in better decision-making and compliance.

How This Service Can Change Things?

The Dubai Land Department’s 24/7 Awareness Service, known as Re-Shield, is a unique project that aims to improve stakeholders’ real estate knowledge. This service allows regular communication with the Land Department and access to important laws and real estate-related inquiries. It provides a complete guide to real estate information in Dubai, covering rules, regulations, and general information required by those in the sector.​

  • Increased Transparency

The programme improves flexibility in the real estate industry by offering 24-hour access to critical information and rules. Stakeholders may access up-to-date information, defining a sense of trust and transparency.

  • Empowering Stakeholders

The service helps real estate professionals, investors, and other stakeholders by giving them the knowledge they need to make sound decisions. This empowerment is a step towards building a stronger, informed real estate market.

  • Streamlining Processes

With continuous access to critical information, the service can streamline various processes within the real estate sector. Stakeholders can quickly find answers to their queries, reducing the need for time-consuming inquiries and facilitating smoother transactions.

Point of Contact

For further details, contact the Dubai Land Department at 800-4488. They’re open and ready to help from 7:30 in the morning to 3:30 in the afternoon, Monday through Thursday. On Fridays, they’re available from 7:30 a.m. to noon.


The Dubai Land Department`s 24/7 Awareness Service, Re-Shield, notably influences the actual property quarter by improving transparency, empowering stakeholders, and streamlining processes. This initiative guarantees that everyone, from experts to investors, has non-stop access to important actual property information, selling an informed, transparent, and green market. It aligns with Dubai’s strategic intention to steer globally in actual property investments, reflecting a dedication to innovation, understanding sharing, and stakeholder empowerment. This carrier advantages the actual property network and contributes to Dubai’s broader monetary landscape​.

Frequently Asked Questions

Is the service available in multiple languages?

The DLD's website and services serve a varied international audience. At the same time, the 24/7 Awareness Service offers particular language options in Arabic and English. You should check the DLD's portal for available language possibilities to ensure that the information is accessible to a wide range of users.

Is there a cost associated with using the DLD 24/7 Awareness Service?

The 24/7 Awareness Service is intended to provide free access to critical information for real estate industry stakeholders. Users can read various areas without paying a fee, making it an excellent resource for anyone looking for real estate information in Dubai.

Can I contact the DLD for assistance through this service?

Yes, the service is designed to offer support and assistance. While it primarily provides information through its digital platform, users can typically find contact details or use interactive features on the portal to seek further assistance from the DLD.

How can I contact the Dubai Land Department?

For direct contact with the DLD, users can visit their official website to find contact details, including phone numbers, email addresses, and physical office locations. The DLD also maintains a presence on social media platforms where they can be reached for inquiries.

Does the Re-Shield section answer questions about off-plan properties?

Yes, the DLD Re-Shield section is tailored to provide comprehensive information for various stakeholders, including investors interested in off-plan properties. It covers various topics to assist users in understanding the intricacies of off-plan real estate investments.

Can I download copies of the DLD rules and regulations?

The 24/7 Awareness Service's Rules and Regulations section allows users to view and download documents related to the DLD's rules, regulations, and circulars. This feature is particularly useful for users seeking detailed legal and regulatory information.

Does the DLD 24/7 Awareness Service offer any legal advice?

While the service provides extensive information on rules and regulations, it's not a substitute for professional legal advice. Users seeking legal guidance should consult a qualified legal professional, especially for complex or specific issues.

How can I stay updated on any changes to the DLD regulations?

Users can stay up to speed on DLD laws by routinely accessing the 24/7 Awareness Service. Following the DLD's official social media channels and, if accessible, subscribing to their newsletter are good ways to get fast updates on regulatory changes. For more information, contact our officials at

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