Tasheel Services in Dubai : Cracking the Code to UAE’s Labor System

Tasheel Services in dubai

Welcome to our complete guide on Tasheel UAE, the innovative platform revolutionising labour processes in the UAE. Understanding Tasheel’s functionalities can vastly simplify your administrative tasks, whether you’re an employer or an employee. This guide will illustrate the Tasheel process and provide everything you need to know about Tasheel services in Dubai and across the UAE.

What Do You Mean by Tasheel Services in Dubai? Understanding Tasheel’s Role

Tasheel Services in Dubai

Think of it as a one-stop online shop for everything you need from the Ministry of Labour and more.

Tasheel is a comprehensive online government platform covering a wide range of services from the Ministry of Labour. It is designed to streamline labor-related procedures in the UAE. This program caters to employment services like visa processing, work permit issuance, labor contract management, and more. Serving both employers and employees, Tasheel Services in Dubai ensures a smoother and more efficient labour market operation.

Let us have a glimpse at the purpose and scope offered by Tasheel, UAE:



Employment Visa Processing

  • Simplifies the visa application process with quicker turnaround times.

Work Permit Issuance

  • Makes it easier for businesses to obtain work permits for new employees.

Labour Contract Management

  • Provides a centralised system for managing and updating labour contracts.

Salary Payment Tracking

  • Ensures transparency and promptness in salary disbursements.

End of Service (EOS) Procedures

  • Streamlines the EOS settlements and benefits.

Explore the Power of Tasheel Services in Dubai: A Guide for Employers & Employees

Tasheel Services in Dubai

Irrespective of one party’s interest, Tasheel services in Dubai benefit all stakeholders in the labour market by enhancing operational efficiency and promoting transparency. Below, we have listed key benefits for businesses and employees. 

  • Benefits for Businesses:

    • Enhanced Efficiency: With Tasheel services in Dubai, processes are faster, saving precious time.
    • Reduced Costs: Streamlined operations mean lower administrative costs.
    • Improved Compliance: Ensuring adherence to UAE labour laws becomes more manageable.
    • Simplified Reporting: Access to centralised reporting tools for labour metrics.
    • Centralised Management: A single platform for managing all labour-related tasks.
  • Benefits for Employees:

    • Faster Processing Times: Quicker visa and permit issuances.
    • Increased Transparency: Easy tracking of visa and labour contract statuses.
    • Simplified Communication: Direct channel for queries and updates.
    • Enhanced Security: Secure handling of personal and employment documents.
    • Improved labour Practices: Fair and standardised employment practices.

Here’s a table to help you understand how each service benefits both parties differently:


Benefit for Employees

Benefit for Employers

Employment Visa Processing

Quicker visa processing reduces waiting times, facilitating faster employment start dates.

Streamlined visa applications help in faster recruitment enhancing workforce planning.

Work Permit Issuance

Simplifies the legal process for employees to start working in a new job.

Reduces administrative burden in obtaining necessary legal documentation for new hires.

Labour Contract Management

Ensures clarity and accessibility of contract terms and any updates, protecting employee rights.

Centralised management of contracts improves organisational efficiency and compliance.

Salary Payment Tracking

Promotes transparency in salary payments, ensuring employees are paid on time.

Helps maintain accurate financial records and supports prompt salary disbursement.

End of Service (EOS) Procedures

Streamlines the process of receiving end-of-service benefits, providing peace of mind.

Facilitates smoother transition processes for outgoing employees, ensuring legal compliance.

Labour Market Statistics

Provides insights into employment trends, aiding in career planning and decision-making.

Offers data for strategic planning, helping to align business strategies with market realities.

Tasheel Services in Dubai: A Step-by-Step Guide to Registering and Navigating the Online Platform

Navigating Tasheel’s online platform is a pretty simple process. Here’s how to get started:

  • Registering on Tasheel

    • Visit the Official Tasheel Website or Download the App: You can visit the Tasheel website on a web browser or download the app from your smartphone’s app store.
    • Select the ‘Register’ Option: On the homepage, look for a button or link that says “Register” or “Create Account” and click on it.
    • Fill in Your Details: Fill in your personal information, such as your full name, email address, phone number, and password for your account. If you’re registering as a business, additional details like your company’s license number might be required.
    • Verify Your Email or Phone Number: Tasheel will likely send a verification link to your email or a code to your mobile phone after submitting your registration form. Follow this link or enter the code to verify your contact details.
    • Complete the Registration: Once your email or phone number is verified, your account setup is complete. You may be asked to log in with the credentials you just created.
    • Set Up Additional Security Features: The platform offers you additional features for added security. Set up any additional features, like security questions or two-factor authentication, if available.
  • Navigating the Platform

    • Log In to Your Account: With your registration complete, log into your Tasheel account using your email (or username) and password.
    • Explore the Dashboard: Upon logging in, you’ll be directed to the dashboard. Here, you can see an overview of services, your active requests, and quick access to various tasks.
    • Use the Search Function: If you’re looking for something specific, use the platform’s search function. Type in keywords related to the service you need, such as “work permit” or “visa application.”
    • Navigate Using Categories: Services are usually organised into categories. Look for broad categories like “Employment Services,” “Visa Services,” or “Complaints” to narrow down your search.
    • Access Help and Support: If you’re unsure where to find something, you can simply look for the help or support section. This might include FAQs, chat support, or a hotline number.

Utilizing Specific Services

  • Applying for a Work Permit

    • Find the Work Permit Application Service: From the dashboard, navigate to the “Work Permits” section or use the search function to find the application service.
    • Fill Out the Application Form: Enter all required information regarding the employee, the type of work permit needed, and any other pertinent details.
    • Upload Necessary Documents: Attach all required documents, such as passport copies, qualifications, and employer labour approval.
    • Submit and Pay Fees: Review your application, submit it, and pay any applicable fees online.
    • Track Your Application: Once submitted, you can track the status of your application through the dashboard.
  • Tracking Visa Applications

    • Access the Visa Services Section: Log in and navigate to the “Visa Services” category or search for visa tracking options.
    • Enter Application Details: Provide the necessary details to track your visa application, such as the application number and the applicant’s passport number.
    • View Application Status: Submit your tracking request to view the current status of your visa application, including any pending or completed steps.

Following these detailed steps, users can efficiently register on Tasheel, navigate its platform, and use specific services. This ensures a smoother process for managing labour and employment-related tasks in the UAE.

What Does Tasheel Services in Dubai Offer? A Comprehensive Service Breakdown

Designed to simplify complex labor-related processes, here are the types of services offered by the government-owned online system: 

  • System Services




Labour Card

New Labour Card and Mission Labour Card Application

Enables new and mission-specific employees in the UAE to obtain their mandatory labour cards.


Modify or Lost Labour Card Application

Simplifies the process for modifying details on existing labour cards or replacing lost ones.


National New Labour Card Application

Facilitates UAE nationals entering the workforce to integrate seamlessly into the employment system.


Sponsorship Transfer

Assists in the legal and procedural process of transferring sponsorship for employees moving between employers.

Work Permit

Relative Sponsor Work Permit

Allows employees to work in the UAE under a relative’s sponsorship, fostering family unity.


Modify Work Permit

Enables updates or changes to details on existing work permits due to changes in employment or personal circumstances.


Replacement of Work Permit

Provides a new permit in case the original is lost or damaged.


Company License Renewal

Supports businesses in renewing their operating licenses for continuous legal operation in the UAE.

  • Other Miscellaneous Forms



Nawakas (Missing) Scanning Documents

Essential for reporting and replacing important lost or missing documents.

New Labour Application Cancellation

Offers a method to cancel labour applications that are no longer needed for businesses and employees.

Online Cancellation

A convenient online method for cancelling various applications and services.

Salary Certificate

Helps employees obtain a formal certificate detailing their salary for personal and professional use.

  • Reports

Report Type


Company Employee List

Enables access to and management of a list of current employees.

Expired Labour Card List

Assists in tracking labour cards that are nearing or have passed their expiration, ensuring timely renewal.

National List

A specialised report listing UAE nationals employed within a company, supporting compliance with national employment policies.

Person Information

Provides detailed information on individual employees for HR and management.

Owner Role Information

Offers insights into the roles and responsibilities of company owners and stakeholders.

PRO Details

Essential information on the Public Relations Officer for handling government relations and paperwork.

Labour Card Information

A centralised resource for all details related to employees’ labour cards.

  • Agent Services

In addition to the self-service options available through the Tasheel system, Agent Services provides personalised assistance for businesses and individuals. This helps navigate the more complex aspects of the UAE’s labour laws and procedures. These services are particularly beneficial for handling unique cases, ensuring that even the most intricate situations are managed efficiently and effectively.

How to File a Complaint Through Tasheel Services in Dubai: Online and Manual Methods Simplified

Here’s a step-by-step guide for online and manual filing methods to file a complaint through Tasheel services in Dubai: 

Online Filing





Access the Tasheel Portal

Visit the official Tasheel website and log in with your credentials.


Select ‘File a Complaint’

Navigate to the ‘Services’ section and choose the ‘File a Complaint’ option.


Fill Out the Complaint Form

Enter all necessary information in the complaint form, including personal details, employer information (if applicable), and the specifics of your complaint.


Attach Supporting Documents

Upload any relevant documents that support your complaint (e.g., contracts, correspondence, etc.).


Review and Submit

Carefully review the information provided to ensure accuracy, then submit your complaint.



You will receive a confirmation message or email with a complaint reference number for future tracking.



Use the reference number to track the status of your complaint or receive updates from Tasheel.

Manual Filing





Locate a Tasheel Centre

Find the nearest Tasheel service center. Use the “Tasheel near me” feature available on the Tasheel website or app for assistance.


Visit the Centre

Go to the Tasheel center during working hours. It’s advisable to carry all necessary documents related to your complaint.


Take a Token and Wait

Upon arrival, take a token number and wait for your turn to be serviced.


File Your Complaint

When your number is called, approach the service counter to present your complaint to a Tasheel representative.


Provide Documentation

Hand over all supporting documents to the representative for verification and processing.


Receive Acknowledgment

After filing, you will receive an acknowledgement receipt with a complaint reference number.



Use the complaint reference number to track your complaint’s status by calling the Tasheel helpline or visiting the same center.

When to File a Complaint through Tasheel Services in Dubai: Rights and Obligations Under UAE Labor Law

UAE Labor Law

Employees can file a complaint through Tasheel under various circumstances that pertain to their employment rights and obligations as defined by UAE labour laws. Here are the key scenarios:

  • Non-payment or Delayed Payment of Wages: If an employer fails to pay salaries on time or if there are discrepancies in the paid amount.
  • Unfair Dismissal or Termination: This applies when an employee feels they have been unjustly terminated or dismissed without a valid reason or proper process.
  • Contractual Discrepancies: Any differences between the employment contract’s terms and their actual implementation, such as job role, working hours, or agreed upon salary.
  • Unsafe Working Conditions: If the working environment is unsafe or health and safety regulations are not being followed.
  • End-of-Service Benefits: Disputes regarding the calculation or payment of end-of-service benefits.
  • Vacation and Leave Issues: Issues related to annual, unpaid, or other leave entitlements not being granted as per the contract.

Example: An employee who has not received their salary for two consecutive months can file a complaint against their employer through Tasheel. They simply have to provide evidence such as an employment contract, any communication with the employer regarding salary payment, and bank statements as proof of non-payment.

Exploring Tasheel Centers in the UAE?

In the UAE, there are 78 Tasheel centres with about 2,200 counters to help people. Abu Dhabi has 20 of these centres. Dubai leads with the most centres in any emirate, having 32. Sharjah follows with 11 Tasheel centres.

Tasheel Centres in Dubai

Tasheel centres in Dubai are widespread, ensuring easy access for residents across the city. Notable locations include:

  • Business Bay: Offering services in one of Dubai’s business hubs.
  • Deira: Located in the heart of old Dubai, suitable for businesses and employees in the area.
  • Al Barsha: Catering to the needs of the southern Dubai districts.

Please Note: For precise locations and hours of operation, it’s best to use the “Tasheel near me” feature on their website or app.

Tasheel Centres in ABU DHABI?

In Abu Dhabi, Tasheel centres are also conveniently located to serve the capital’s diverse workforce. Key locations include:

  • Al Nahyan: Central location, easily accessible from most parts of the city.
  • Mussafah: Serving the industrial and commercial sectors located in Mussafah.
  • Khalifa City: A convenient option for residents and employees in the city’s suburbs.

Wrapping Up: Navigating Tasheel with Ease

And there you have it—this online platform by the government to make your labour processes in the UAE as smooth as silk. Whether you’re an employee seeking clarity on when to raise a flag or someone searching for the nearest Tasheel UAE centre, the guide will explain the journey through the Tasheel landscape. With centres peppered across Dubai, Abu Dhabi, and beyond, Tasheel stands as a beacon of support, ensuring your employment and administrative queries are just a visit or click away. So, knowing it’s built by following the simple steps will help you champion your rights and streamline your employment journey in the UAE.

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Frequently Asked Questions (FAQ’s)

Why Tasheel?

Tasheel streamlines labor and employment processes in the UAE, making it easier for businesses and employees to manage visas, work permits, and related tasks efficiently.

What are Tasheel's timings and working days?

You can connect with Tasheel centres from Sunday to Thursday, with working hours from 8:00 AM to 7:00 PM. However, timings may vary by location, so checking the specific centre's hours is best.

Is there a fee associated with using Tasheel?

Yes, Tasheel services have fees, which vary depending on the specific service or transaction you're using.

I'm having difficulties registering on Tasheel. What can I do?

If you're having trouble registering, you can contact Tasheel customer support through their hotline or visit a service centre for assistance.

Can I track the progress of my application on Tasheel?

Yes, you can track your application's progress directly on the Tasheel website or app by using your application reference number.

How do I apply for a work permit on Tasheel?

To apply for a work permit on Tasheel, you can simply follow these steps - 1. Log in to your account, 2. Navigate to the work permit section, 3. Fill out the application form, 4. Attach the required documents, 5. Submit your application.

How do I access Tasheel?

You can access Tasheel by visiting one of its service centres or by logging onto its website or mobile app.

What can employees use Tasheel for?

Employees can use Tasheel for various services, including applying for work permits, tracking visa applications, and filing complaints about labour issues.

What is the difference between AMER and Tasheel?

People often confuse AMER and Tasheel. AMER processes visa and residency transactions, mainly for individuals. On the other hand, Tasheel focuses on labour and employment services, primarily for businesses and employees.

What is the difference between Tawjeeh and Tasheel?

It’s easy to confuse Tawjeeh and Tashee, but there is a big difference between them. Tawjeeh provides orientation and training on UAE labour laws and rights for employees, whereas Tasheel offers a platform for processing employment-related documents and services

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