Finding Your Perfect Etisalat Service Spot: Top Etisalat Offices in Dubai

Etisalat Offices in Dubai

You’ve probably heard of Etisalat, especially during times when you’re stuck without internet or need a quick SIM card replacement. We’ve all been there, frantically searching for an Etisalat offices in Dubai. It’s a name that echoes across the Middle East. Since its inception in 1976, this powerhouse has grown to dominate not just the UAE but the entire Middle East. Today, ranked as the 18th largest mobile network operator in the world, Etisalat isn’t just a company. It’s an integral part of our daily lives, keeping us connected whether we’re grabbing a coffee in Jumeirah, shopping in the Dubai Mall, or navigating the busy streets of Deira.

Finding an Etisalat office near me has never been easier. In this guide, we’ll unveil exactly where to find the nearest Etisalat offices in Dubai so you can get connected in no time. Consider it your personal Etisalat office finder for Dubai. 

Etisalat Offices in Dubai: Your Guide to Convenient Service Locations
Etisalat Offices in Dubai

Finding Etisalat offices in Dubai is like finding a cafe; there’s probably one just around the corner when you need it! But just like choosing a cafe, it helps to know the best spots. Whether you’re setting up services for the first time or need help with an existing account, each Etisalat office in Dubai offers a welcoming space where questions meet answers and problems find solutions. 

  • Categorised by Area

From Etisalat customer service in Dubai to the state-of-the-art Etisalat business centre in Dubai, everything you need to stay connected is at your fingertips.

    • Bur Dubai – Filled with History and modern businesses, Bur Dubai houses several Etisalat offices in Dubai Each can be navigated easily in the active streets and is perfect for those on-the-go moments. Whether you’re upgrading your plan or seeking technical support, the friendly staff at these centres makes your visit smooth and productive.
    • Deira – In the heart of old Dubai, Deira’s Etisalat offices are as dynamic as the district itself. Both tourists and locals frequent these locations, which are well-equipped to handle any questions regarding anything from business packages to updates for personal accounts. Visitors can pop in before they wander through the vibrant market areas. 
    • Downtown Dubai – Home to the tallest building in the world, Etisalat offices in Dubai Downtown reflect the futuristic atmosphere of the area. If you’re around marvelling at the skyscrapers or shopping at high-end stores, these offices offer quick stops for tech updates or SIM card setups.
  • Outer Dubai:

No matter where you are in Dubai, an Etisalat office isn’t far away.

    • Jumeirah –  Even if you are enjoying your beach time at pristine beaches at Jumeirah and need some quick assistance, Etisalat offices cater to an elite clientele here as well. Expect top-tier services with a view that is perfect for sorting out high-speed internet or premium mobile services in style.
    • Jebel AliJebel Ali’s Etisalat branches are pivotal for those living or working in industrial and port areas. These offices are tailored to support large-scale operations and personal consumer needs. Thus, regardless of the scope of their needs, everyone will remain connected.
    • Dubai Marina – Making sure views and connectivity go hand in hand, Etisalat customer service is set against the backdrop of luxurious yachts. Drop by to enhance your mobile data experience or to ensure your home broadband is as fast as the speedboats outside.

Below, we highlight some of the most conveniently located Etisalat offices situated in well-known areas or close to popular landmarks.

  • Etisalat Head Office in Dubai:

Etisalat Head Office

The crown jewel of Etisalat’s presence in Dubai, the Head Office is more than just a corporate hub. Etisalat Head Office not only serves as the central command of operations but is also equipped to handle every possible customer inquiry. From corporate solutions to the latest personal gadgets, this hub offers a premium service experience. Located strategically, it serves as a lighthouse for those seeking cutting-edge communication services in Dubai.

    • Location: Riggat Al Buteen, Opposite Union Metro Station
    • Operating hours: Saturday to Thursday, 09:00 am – 07:00 pm
    • Contact details: +971 800 101
  • Dubai World Trade Centre

If you want access to quick services such as SIM activations, bill payments, and technical support, reach out to the Dubai World Trade Centre building. Located at the heart of Dubai’s business district, the Etisalat office in the Dubai World Trade Centre is designed for professionals on the go. Especially for those located near Sheikh Zayed Road, enjoy the easy access to the building. Offering swift services like quick bill payments and business account management, it’s the perfect spot for busy professionals looking to connect and manage their services efficiently.

    • Location: Ground Floor, Convention Tower
    • Opening Hours: Saturday to Thursday, 9:00 AM – 5:00 PM
  • Deira Business Centre

For those in Deira, the Business Centre provides a comprehensive range of services tailored for both individual and corporate needs. The flagship store here caters to a wide range of services. This centre is equipped to handle intricate queries with expertise, making it a go-to for complex service requirements.

    • Location: Al Ittihad Road, next to City Centre Deira
    • Operating hours: Saturday to Thursday, 08:00 am – 04:00 pm
  • Etisalat Dubai Mall

Shopping and connectivity go hand in hand at the Etisalat Dubai Mall. Tucked within the world’s largest shopping centre, this office is ideal for a quick stop to upgrade your phone or sort out a billing issue while you enjoy a day out. Visitors can simply find the office on the lower ground floor of the mall in this prominent location.

    • Location: Lower Ground Floor, near The Waterfall
    • Opening Hours: Sunday to Wednesday, 10:00 am – 10:00 pm | Thursday to Saturday, 10:00 am – 12:00 am
    • Contact: +971 800 101
  • Mall of the Emirates

This one is located in one of Dubai’s most famous malls; the Etisalat office here combines convenience with accessibility. Drop in to manage your account or get technical support between shopping sprees or before catching a movie. The best part is that the office is accessible on all seven days of the week and is situated on the first floor of the mall.

    • Location: First Floor, near the Cinema
    • Opening Hours: Daily, 10:00 AM – 10:00 PM
  • Bay Avenue

For those near Business Bay, the Bay Avenue Etisalat office in Dubai offers a quick escape from the bustling business scene. It allows you to sort out personal or professional communication needs with ease. As one of the most active and popular locations for shopping, visitors can easily access Etisalat customer service in Dubai without interrupting their shopping day. 

    • Location: Ground Floor, Business Bay
    • Opening Hours: 10:00 am – 10:00 pm
  • Motor City

Another prominent office can be found in the ribbon, Motor City. In the fast-paced area of Motor City, the local Etisalat office serves as a pit stop for fast, efficient service. Ideal for residents and workers in the vicinity, this office ensures you spend less time waiting and more time doing. This branch conveniently serves residents of Motor City, Dubai Studio City, Green Community, and Damac Hills, ideally.

    • Location: Motor City Retail, Spinneys Uptown
    • Opening Hours: 10:00 AM – 10:00 PM
  • Dubai International Financial Centre

For the high-powered professionals working in DIFC, the Etisalat office here is another leading Etisalat Dubai office you can easily find. It is a prime spot for managing corporate telecommunications services swiftly and efficiently. This location is ideally suited for those who live or work in Za’abeel, Al Jafiliya, and surrounding areas.

    • Location: DIFC, Gate District
    • Opening Hours: Saturday to Thursday, 08:00 am – 04:00 pm
  • Dubai Airport Terminal (1, 2 & 3)

Travellers can find convenient Etisalat services across all major terminals of Dubai International Airport. You can easily reach out to Etisalat customer service Dubai at each of the terminals. Whether it’s last-minute travel SIM needs or quick billing services, these counters are perfectly placed for your connectivity needs before takeoff. Therefore, make sure that your connectivity needs are met upon arrival or before departure.

    • Location: Arrivals area, each terminal
    • Opening Hours: Saturday 09:00 am – 02:00 pm | Sunday to Thursday 09:00 am – 05:00 pm
  • The Pavilion

A comparatively recent addition to Etisalat’s customer service network, the Pavilion office provides a relaxed setting for customers. This mall is located inside the French Cluster of International City and not only offers shopping amenities but also houses an Etisalat office. Residents of International City can conveniently visit this office for all their Etisalat service needs. Overall, it’s a newer, relaxed environment where customers can explore and manage their services without haste.

    • Location: Downtown Dubai, Near the Fountain
    • Opening Hours: 10:00 AM – 10:00 PM

Where to Find Etisalat Payment Machines in Dubai

For those moments when you just need a quick transaction, Etisalat has strategically placed payment machines throughout Dubai. From Al Barsha Mall to Dubai Internet City, these machines offer a fast, user-friendly way to make payments, update services, or top up your account, ensuring that your busy schedule remains uninterrupted. Let’s explore some key locations of Etisalat payment machines:


Address Details


Al Barsha Mall

Near Entrance #2

Mall hours, 10:00 AM – 10:00 PM

Deira City Centre

Near P2 Parking Entrance

10:00 AM – 10:00 PM, to midnight on weekends

Dubai Municipality

Main Lobby

Sun – Thu, 7:30 AM – 2:30 PM

Mazaya Center

Near the Food Court

Daily, 10:00 AM – 10:00 PM

Jumeirah Beach Centre

Main Entrance

Daily, 9:00 AM – 9:00 PM

Dubai International Airport

Departures and Arrivals Halls


Dubai Mall

Lower Ground Floor, near the Aquarium

Daily, 10:00 AM – 11:00 PM, to midnight on weekends

Mirdif City Centre

Near VOX Cinemas

Daily, 10:00 AM – 10:00 PM, until midnight on weekends

Dubai Festival City

Near Festival Bay

Daily, 10:00 AM – 10:00 PM, extended during festivals

Dubai Internet City

Building #3 Lobby

Sun – Thu, 8:00 AM – 6:00 PM

Please note: These are just a few of the many Etisalat offices in Dubai. You can find a more comprehensive list using Etisalat’s store locator on their website (

Final Note: Etisalat Offices in Dubai

And there you have it! With our guide to Etisalat’s extensive network in Dubai, staying connected has never been easier. Etisalat has strategically positioned hundreds of branches throughout Dubai, ensuring that you’re never too far from one of its offices. Whether you’re making a quick payment, seeking personalised service, or just exploring your options, Etisalat offices in Dubai are ready to meet your needs with convenience and efficiency. So go ahead and take advantage of the streamlined services offered by one of the Middle East’s leading telecom giants!

Because in Dubai, staying connected means staying ahead!


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Frequently Asked Questions:

What documents do I need to bring when visiting an Etisalat office?

When visiting an Etisalat office, consider bringing a valid ID, such as an Emirates ID or passport. If you are handling business services, please include a letter of authorization from the company or any other pertinent documents that are relevant to your inquiry.

What if the nearest Etisalat office is inconveniently located?

If the nearest Etisalat office is inconveniently located, you always have the option to consider using online services via the Etisalat app or website. You can also try visiting one of the many Etisalat payment machines for quick transactions.

Do I need to visit an Etisalat office to register a new internet connection?

No, you don’t necessarily need to visit an office to register a new internet connection. You can easily apply online through the Etisalat website or app, or call their customer service for assistance.

Can I upgrade my mobile plan at an Etisalat office?

Yes, you can upgrade your mobile plan at any Etisalat office. The staff can help you explore different plans and find one that best suits your needs.

Do Etisalat offices sell smartphones and other electronic devices?

Yes, most Etisalat offices sell smartphones, tablets, and other electronic devices. They often offer promotional bundles with their service plans, which might include devices at discounted rates or with installment plans.

Khushi Sondhi
Khushi Sondhi Khushi is a writer who loves digging deep and discovering interesting facts about boring topics. Explore the UAE through her captivating lens, from desert sands to cityscapes. So, if you’re tired of content that looks like it's been stuck in the 90s, you can count on her to sprinkle some magic on the project!
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